User Manual

1. Homepage

1. Switch language (English/French) on the homepage top-right.
2. Join our Affiliate to earn 4% commission on valid orders from new users.
3. You can see the referral link and the invitation code on the Settings page.

2. Getting Started

1. Try for free to create your Flowpallet account at https://app.flowpallet.com/register.
2. Enter your email to receive a verification code, set your password, and click “Get Started”.

3. Authorization

1. Go to Store, and click “Connect A Store”.
2. Enter your Shopify or WooCommerce address, and click “Determine” to complete authorization.

4. Finding Products

1. Browse our homepage for trending products, new products, and featured products.
2. Also explore by category, search, or price filter to find what you’re looking for.
3. Select a product you desire, and click " Buy Sample " to check product quality first.

5. Listing Products

1. Select a product you desire, and click the "List".
2. Click the product to view details and international pricing, then add it to your store.

6. Editing Products

1. Select a store > Review & edit product information > Confirm location > Set your selling price.
2. Click the “Images & Videos” > Select the images you need.
3. Click the “Description” > Edit > “Add to Drafts” or “Add to Online”.

7. Sourcing Products

1. You can ask sourcing if you cannot find your desired products or matched results for your store products.
2. Click the “Ask Sourcing” to change to “Sourcing”.
3. When the status changes to “Sourced”, the updated price is highlighted with a tag that clears upon entering the product detail page.
4. Click on the product and select the product to see different countries’ price.
5. We’re showing SKUs with available pricing first.
6. You can see the product status: Connected (cooperation) & Standalone (non-cooperation).
7. If you want to check total cost for multiple products, you can click " Actions" > "Cost Calculator".
8. Select store > Destination country > Add your products, then click "Calculate Cost".

8. 3PL

1. Click "Create" to make a new 3PL receiving order.
2. Select a Store > Add product > Create.
3. After creating an order, view all details on the Receiving Order page.
4. View current stock and cost on the Inventory page.
5. View stock change history on the Inventory Record page.

9. Orders Processing

The Flowpallet team will automatically handle your orders, ship for you, and sync the tracking numbers to your customers.

a. Automatic processing orders

1. If you need Flowpallet to process all the orders, you can turn on Auto-fulfillment on the Orders page:
   “Orders” > “Auto Fulfillment” > “On”
   In this case, you cannot make modifications to the orders.
2. When the order status changes to “Shipped”, all tracking events are updated in the Timeline under “Track”.

b. Manual processing orders

1. If you need Flowpallet to process parts of your orders, you can turn off “Auto-fulfillment” on the orders page:
   “Orders” > “Auto Fulfillment” > “Off”
   Fulfill Orders & Cancel Orders are tucked under the ellipsis when no order is selected.
2. Buy Sample & Sync Order are tucked under the ellipsis when any order is selected.
3. Select the orders for Flowpallet processing in the left-side bar, then click “Fulfill Orders”.
4. If you just need to process certain products in the order, you can click the “Remove” button. If you click it incorrectly, you can click the “Restore” button to restore the product to its original order.
5. If you need to cancel the orders, you can click “Cancel Orders”.
6. If you need to sync the orders, you can click “Sync Orders”.
7. Enter order numbers in the “Order No” field, separated by “,” and select a “Store URL”. For all orders (last 30 days), leave “Order No” blank and select a “Store URL”, and click “Submit”.
8. If you want to buy a sample, click " Buy Sample ".
9. Select a store > enter address > add products from your store.
10. You can view detailed information for each store and sample order.

10. After-sales

1. When you encounter order problems, click “Orders” > “After Sales”.
2. After submitting your after-sales requests, you can follow up on the After Sales page.
3. If you have anything else to add, you can click the order number and send messages on the chat page.
4. You can page through the after-sales chat (only for in-process after-sales orders).
5. You can cancel orders directly in the after-sales chat.
6. You can edit addresses in the Shipping Information section (left sidebar): “Shipping Information” > “Modify” > “Submit”.
7. You can add or remove any store product in the Items section ( Left Sidebar): "Items" > "Modify" > "Submit".
8. Once the problem is solved, you can “Complete” the case (chat remains available).
9. On the After-Sale page, you can filter after-sale orders quickly by status: Pending/In Process/Completed.
10. When the status changes to “In Process”, all tracking events are updated in the Timeline under “Track”.

11. Wallet

1. You can set a balance reminder to get email alerts when your balance is low on the Orders page.
2. Please check your balance and accounts payable on the Orders page. The total amount of unpaid orders is your Accounts Payable.
3. If you need to top up, please click the “Top-Up” to go to the Wallet page, or click the “Wallet” directly. We only accept USD and EUR for the time being. You can select the currency you want to transfer.
4. Please upload the transfer proof once the payment is done. Note: Please add your Flowpallet code to the payment reference!
5. You can view your available, pending, and total commissions (settled quarterly).
6. You can use your commission balance to pay for orders directly, and settled commissions will update your Account Balance.
7. You can download your invoice once approved on the Wallet page.
8. You can view your commission settlement records.
9. You can see & export historical billing records: “Filter” > Date ranges/preset periods (last 7/30 days or current year) > “Export”.

12. Bill

1. You can see all the amount changes on the bill page.
2. On the bill page, click the “Filter” (top-right) > select by bill type/store/date range > “Apply” to view. After filtering, you can export it to a CSV file (for weekly or monthly cost reviews).
3. Switch to “Order Costs” to see each order fee’s details.

Note: All orders appearing in the Bill page are orders of “paid“ status; if the order is unpaid, it will not be invoiced.

13. Settings

1. Go to “Settings” to complete your profile (name, contact info, email) or change your account password on the settings page.
2. You can create sub-accounts on the Settings page.